Common Questions

Frequently Asked Questions:
  1. Do you return surgical hardware or orthopedic articles?
    No, surgical hardware or orthopedic articles are not returned with your pet’s ashes.
  2. How do I ship my pet?
    Please contact your local Alaska Airlines Air Cargo office for specific shipping and purchasing logistics. Your local office will guide you through the packaging and shipping process. Best practices include freezing your pet first in a heavy duty contractor bag. We advise all customers to take great care in preparing their pet for shipping.

    Please ship to:
    Ketchikan Pet Services
    C/O Lorraine Johnson
    989 Stedman St.
    Ketchikan AK 99901

  3. How will I receive my pet’s ashes?
    You will receive your pet’s ashes via U.S. Postal Service priority mail.
  4. How do I pay for the services?
    We will contact you directly to arrange payment.